SHONKTI
Return & Exchange Policy
1. Return & exchange Policy
Last updated: 01-Oct-2026
This policy applies to all purchases made on www.shonkti.com (“Website”) from Shonkti Private Limited (“Shonkti”, “we”, “us”). By placing an order, you agree to this policy.
1.1 Eligibility for return or exchange
We accept return or exchange requests only if:
- the item arrived damaged, defective, or different from what you ordered; and
- you notify us at customercare@shonkti.com within 48 hours of delivery for furniture and large items, and within 7 days of delivery for all other items; and
- you provide your order number and clear photographs (and, for furniture or fragile items, an unboxing video recorded from the time the package was opened).
Requests made after these periods may be declined.
1.2 Condition of returned items
Items must be unused, unwashed, unworn, unassembled (where applicable), in original packaging, with all tags, labels, certificates, and accessories intact. We may refuse items that show signs of use, alteration, damage after delivery, odour, or missing parts.
1.3 Non-returnable items
The following cannot be returned or exchanged unless they arrive damaged or defective:
- Custom, personalised, made-to-order, or altered products
- Items sold on sale, clearance, or marked “final sale”
- Pierced jewellery, and any jewellery that has been worn, resized, or engraved
- Cut-to-length fabrics and textiles that have been cut, stitched, washed, or used
- Bedding, innerwear, and other hygiene-sensitive home furnishings once unsealed
- Gift cards and digital products
1.4 Natural variation is not a defect
Many of our products are handcrafted or made from natural materials. Variations in colour, grain, texture, weave, size (within reasonable tolerance), knots, and minor markings in wood, stone, and handloom textiles are natural characteristics and do not qualify as defects. Colours may also appear differently on different screens.
1.5 How to request a return or exchange
- Email customercare@gmail.com with your order number, photos/video, and reason.
- We will review and respond within [3-5] business days.
- If approved, we will give you instructions. Do not ship anything back without our written approval.
1.6 Exchanges
Exchanges are subject to stock availability. If the replacement is unavailable, we will offer a refund or store credit at our discretion.
1.7 Refunds
- Approved refunds are issued to the original payment method within [7-10] business days after we receive and inspect the returned item. Bank processing times are outside our control.
- Cash-on-delivery refunds are made by bank transfer; you must provide accurate account details.
- Original shipping charges, COD fees, and payment-gateway charges are non-refundable unless the return is due to our error.
- Where we approve a partial refund (for example, for minor damage), the amount is at our discretion.
1.8 Return shipping
If the return is due to our error (wrong, damaged, or defective item), we will arrange pickup or reimburse reasonable shipping costs. In all other approved cases, return shipping is the customer’s responsibility. Items lost or damaged in return transit are not refundable unless we arranged the pickup.
1.9 Cancellations
Orders may be cancelled before dispatch by contacting us. Made-to-order and custom items cannot be cancelled once production begins. We may cancel any order due to stock issues, pricing errors, or suspected fraud, with a full refund.
1.10 Furniture and large items
Delivery of large items may require the customer to ensure access (lifts, stairways, doorways). We are not responsible for items that cannot be delivered due to inadequate access. Assembly, where offered, is limited to the service described at purchase. Damage caused by improper assembly, moisture, sunlight, pests, or misuse is not covered.
1.11 Our right to refuse
We reserve the right to refuse any return or exchange that does not comply with this policy, or that we reasonably suspect to be abusive or fraudulent.
