You must be at least 18 years old and legally capable of entering into a contract under Indian law. Minors may use the website only under the supervision of a parent or guardian.

Shonkti aims to provide accurate product information, but images, descriptions, colours, and dimensions may not always be completely error-free. Product images are for illustration purposes.

You can request a return or exchange if the item arrives damaged, defective, or different from what you ordered. You must notify Shonkti within 48 hours of delivery for furniture and large items and within 7 days for other items.

You need to provide your order number and clear photographs. For furniture or fragile items, an unboxing video recorded from the time the package was opened is also required.

Items must be unused, unwashed, unworn, and unassembled where applicable. They should be in their original packaging with tags, labels, certificates, and accessories intact.

Non-returnable items include custom/personalised/made-to-order products, sale or final-sale items, pierced jewellery, worn/resized/engraved jewellery, cut-to-length textiles, unsealed hygiene-sensitive furnishings, gift cards, and digital products—unless they arrive damaged or defective.

Contact Shonkti with your order number, photographs/video, and reason for the request. The policy states that requests should be sent by email, after which Shonkti will review the request and provide instructions if approved.

Approved refunds are issued to the original payment method within 7–10 business days after the returned item is received and inspected. Bank processing times may vary.

Orders may be cancelled before dispatch by contacting Shonkti. Made-to-order and custom products cannot be cancelled once production has started.

You can contact Shonkti at customercare@shonkti.com. The Grievance Officer is Albinus Dkhar. The listed phone number is 9233332024, with support hours of 9 AM–6 PM.