SHONKTI
PRIVACY POLICY
At Shonkti, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Payment-related information
- Information you provide when contacting customer support
- Reviews, feedback, photographs, or other content you voluntarily submit
We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Confirm and manage purchases.
- Provide customer support.
- Communicate with you about your orders.
- Process returns, exchanges, and refunds.
- Improve our products, services, and website.
- Personalize your shopping experience.
- Send promotional or marketing communications where permitted.
- Detect and prevent fraud, misuse, or unauthorized activity.
- Comply with applicable legal and regulatory requirements.
3. Payment Information
Payments may be processed through third-party payment providers.
Shonkti does not intentionally store complete payment card details on its own systems when payment processing is handled by a third-party payment provider.
Your payment information may be subject to the privacy policy and terms of the relevant payment service provider.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences.
- Keep your shopping experience functional.
- Understand how visitors use our website.
- Improve website performance.
- Provide relevant marketing or promotional experiences where applicable.
You can adjust your browser settings to control or disable cookies. However, disabling certain cookies may affect website functionality.
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third parties who help us operate our business, including:
- Payment processors
- Delivery and logistics partners
- Website and hosting providers
- Technology and analytics providers
- Customer-support services
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
These parties may only receive information reasonably necessary to provide their services or fulfill applicable legal obligations.
6. Order and Delivery Information
To fulfill your purchase, we may provide relevant information such as your name, phone number, and delivery address to shipping and logistics partners.
This information is used to deliver your order and manage delivery-related services.
7. Marketing Communications
Where permitted by applicable law, we may send you information about new products, offers, collections, or other Shonkti updates.
You can unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.
Please note that you may still receive essential communications relating to your orders or account.
8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Raise a concern or complaint about how your information is handled.
To exercise applicable rights, please contact us using the details provided below.
