SHONKTI
PRIVACY POLICY
Last updated: 1st October 2026
Shonkti Private Limited (“Shonkti”, “we”, “us”) respects your privacy. This policy explains how we collect, use, share, and protect your personal data when you use www.shonkti.com in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules. By using the Website or providing your data, you consent to this policy.
3.1 Data we collect
- Information you give us: name, email, phone number, billing and shipping address, account password, order details, and communications with us.
- Payment information: processed by third-party payment gateways. We do not store full card, UPI PIN, or net-banking credentials.
- Automatic information: IP address, device and browser type, pages visited, referring pages, and approximate location.
- Cookies and similar technologies: to keep you signed in, remember your cart, analyse traffic, and personalise content.
3.2 How we use your data
- To process and deliver orders, handle payments, returns, and refunds
- To create and manage your account
- To provide customer support and respond to queries
- To send order updates and, with your consent, marketing messages
- To improve the Website, products, and user experience
- To detect, prevent, and investigate fraud and security incidents
- To comply with legal obligations and enforce our Terms
3.3 Marketing communications
We send promotional emails, SMS, or messages only where you have consented. You may opt out at any time using the unsubscribe link or by emailing customercare@shonkti.com. Transactional messages (order confirmations, delivery updates) will continue.
3.4 Sharing your data
We do not sell your personal data. We share it only with:
- Service providers: couriers and logistics partners, payment gateways, cloud hosting, email/SMS providers, analytics, and customer-support tools, who process data on our behalf
- Professional advisers: lawyers, auditors, and insurers
- Authorities: where required by law, court order, or to protect rights, safety, or property
- Business transfers: in a merger, acquisition, or sale of assets, subject to this policy
3.5 Cookies
You can control cookies through your browser settings. Disabling cookies may affect Website functionality. We may use analytics tools (such as Google Analytics) and advertising or retargeting tools, which have their own privacy policies.
3.6 Data retention
We retain personal data only as long as needed for the purposes above, or as required by law (for example, tax and accounting records), after which it is deleted or anonymised.
3.7 Data security
We use reasonable technical and organisational safeguards, including encryption of data in transit and access controls. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet. You are responsible for keeping your account credentials confidential.
3.8 Your rights
Subject to applicable law, you may:
- request access to the personal data we hold about you
- request correction or updating of inaccurate data
- request erasure of your data (subject to legal retention requirements)
- withdraw consent to processing (this may limit our ability to serve you)
- nominate another person to exercise your rights in the event of death or incapacity
- raise a grievance with us
To exercise these rights, contact our Grievance Officer at customercare@shonkti.com. We may verify your identity before acting on a request.
3.9 Children
The Website is not directed at persons under 18. We do not knowingly collect data from minors without verifiable parental consent. If you believe a child has provided us data, contact us and we will delete it.
3.10 International transfers
Your data may be stored or processed on servers located outside India, in countries permitted under applicable law, with reasonable safeguards.
3.11 Third-party websites
We are not responsible for the privacy practices of third-party sites linked from the Website.
3.12 Data breach
If a personal data breach occurs, we will notify affected users and the relevant authority as required by law.
3.13 Changes to this policy
We may update this policy from time to time. The updated version will be posted on the Website with a new “Last updated” date.
3.14 Contact
Grievance Officer: Albinus Dkhar Email: customercare@shonkti.com Phone No. +91 9233332024  Address: Shonkti Tynrai Private Limited, Nongkseh, Shillong.
